Terms & Conditions
Effective Date: August 24, 2026
Welcome to the website of Alvarado Paint & Hardware, Inc. (“Alvarado Paint & Hardware,” “we,” “us,” or “our”).
These Terms & Conditions (“Terms”) govern your access to and use of our website, online catalog, online purchasing features, forms, communications, products, services, and other features made available by Alvarado Paint & Hardware.
By accessing or using our website, submitting information through the website, placing or attempting to place an order, creating or using an account, or otherwise using our online services, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or online services.
1. About Alvarado Paint & Hardware
Alvarado Paint & Hardware, Inc. is a retail and wholesale hardware business located in Los Angeles, California.
We provide hardware, paint, plumbing supplies, tools, maintenance products, building-related supplies, and other products and services to consumers, property owners, apartment management companies, contractors, businesses, and other customers.
Our contact information is provided at the end of these Terms.
2. Website Use
You may use our website for lawful purposes, including:
Learning about our business
Viewing products and services
Browsing our online catalog
Requesting product information
Requesting quotes or pricing
Contacting our staff
Placing or attempting to place orders
Managing authorized customer interactions
Applying for employment
Subscribing to communications where offered
Using other features we make available
You agree not to use our website:
For any unlawful, fraudulent, or abusive purpose
To interfere with the security or operation of the website
To attempt to gain unauthorized access to systems, accounts, data, or networks
To introduce viruses, malicious code, or other harmful technology
To scrape, copy, harvest, or systematically collect website content or information without authorization
To impersonate another person or business
To submit false, misleading, fraudulent, or unlawful information
In any manner that could damage, disable, overburden, or impair our website or systems
We reserve the right to restrict or terminate access to our website when we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, specifications, photographs, dimensions, availability, and other information.
However, manufacturers may change products, packaging, specifications, colors, dimensions, components, model numbers, or other characteristics without notice.
Product photographs and illustrations are provided for general reference and may not perfectly represent the actual product.
We do not guarantee that all website or catalog descriptions, photographs, specifications, or other product information will always be complete, current, or error-free.
If a particular specification, dimension, finish, compatibility requirement, certification, or other product characteristic is critical to your purchase, please contact us before ordering so that the information can be confirmed.
4. Product Availability
Products displayed on our website or online catalog are not guaranteed to be in stock or immediately available.
Availability may change without notice.
Certain products may be:
Temporarily unavailable
Backordered
Discontinued
Special order
Available only through a supplier or manufacturer
Subject to minimum quantities
Subject to manufacturer lead times
Subject to shipping or delivery restrictions
We reserve the right to limit quantities, discontinue products, substitute updated manufacturer models when appropriate and approved, or decline an order when an item is unavailable.
5. Pricing and Errors
We make reasonable efforts to display accurate pricing.
However, pricing errors, typographical errors, outdated manufacturer information, incorrect discounts, system errors, or other inaccuracies may occasionally occur.
Prices are subject to change without notice unless otherwise stated in a written quotation or agreement.
If an item is listed at an incorrect price or contains materially incorrect information, we reserve the right to:
Correct the error
Cancel the affected order
Decline the affected order
Contact you for approval of corrected pricing before proceeding
An automated order acknowledgment, website confirmation, or email does not require us to honor an obvious pricing or system error.
Applicable sales tax, shipping, delivery, handling, special-order charges, or other applicable fees may be added where appropriate.
6. Orders and Order Acceptance
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right to accept, decline, limit, or cancel an order for legitimate business reasons, including:
Product unavailability
Pricing or product-information errors
Payment authorization issues
Suspected fraud
Shipping or delivery limitations
Manufacturer or supplier restrictions
Quantity limitations
Account issues
Other circumstances preventing us from reasonably fulfilling the order
If payment has already been collected for an order that we subsequently cancel, we will issue an appropriate refund or credit for the canceled portion.
7. Quotes
Quotes are based on the information available at the time they are prepared.
Unless specifically stated otherwise in writing, quotations:
May be subject to expiration
May be subject to product availability
May be affected by manufacturer price changes
May exclude taxes, freight, delivery, or other charges unless specifically included
May be corrected if they contain an obvious clerical, pricing, or typographical error
A quotation does not guarantee inventory availability until an order has been accepted and processed.
8. Payment
Customers agree to provide accurate and authorized payment information when making a purchase.
Payment may be processed through third-party payment processors, banks, credit-card networks, or other financial-service providers.
By submitting payment information, you represent that you are authorized to use the payment method provided.
We reserve the right to decline or cancel a transaction when payment cannot be authorized or when fraudulent or unauthorized activity is reasonably suspected.
9. Customer Accounts and Credit Accounts
Certain customers may maintain business, commercial, house, or credit accounts with Alvarado Paint & Hardware.
Any separate credit application, account agreement, credit terms, invoice terms, purchase agreement, or other written agreement governing a customer's account will control if it conflicts with these general website Terms.
Customers are responsible for maintaining the accuracy of their account information and for safeguarding any login credentials or account access provided to them.
You are responsible for promptly notifying us if you believe your account or credentials have been used without authorization.
10. Shipping, Pickup, and Delivery
Shipping, local delivery, and customer pickup may be available for certain products and orders.
Delivery dates, shipping dates, arrival times, and manufacturer lead times are estimates unless we expressly agree otherwise in writing.
Delays may occur due to circumstances outside our reasonable control, including:
Carrier delays
Manufacturer delays
Supplier delays
Product shortages
Weather
Transportation interruptions
Labor disruptions
Natural disasters
Government actions
Other circumstances beyond our reasonable control
Customers are responsible for providing accurate shipping and delivery information.
Additional charges may apply to certain deliveries, expedited shipments, oversized items, special handling, redelivery attempts, or other circumstances.
11. Returns, Exchanges, and Refunds
Returns, exchanges, refunds, and credits are subject to the return policy applicable to the transaction.
Certain products may not be returnable or may be subject to restrictions, including:
Special-order products
Custom products
Tinted or specially mixed paint
Cut materials
Used or installed products
Damaged products
Clearance or final-sale merchandise
Products that are no longer in resalable condition
Products subject to manufacturer return restrictions
Proof of purchase may be required.
Restocking charges or other return-related charges may apply where disclosed or otherwise agreed upon.
If a separate written return policy, quotation, invoice, sales order, customer agreement, or special-order agreement contains terms applicable to a particular transaction, those terms will control.
12. Manufacturer Warranties
Certain products may be covered by warranties provided by their manufacturers.
Unless Alvarado Paint & Hardware expressly provides a separate written warranty, product warranties are generally subject to the applicable manufacturer's warranty terms, limitations, and procedures.
We may assist customers with manufacturer warranty information when reasonably possible, but we do not control a manufacturer's warranty determination or claims process.
13. Product Selection and Suitability
Customers are responsible for determining whether a product is appropriate for their intended application unless Alvarado Paint & Hardware expressly agrees otherwise in writing.
Our employees may provide general product information and assistance based on information supplied by the customer. Such assistance does not replace the judgment of a qualified contractor, engineer, architect, plumber, electrician, building professional, or other licensed professional when one is required.
Customers are responsible for compliance with applicable codes, permits, laws, regulations, installation requirements, and manufacturer instructions.
14. Professional and Technical Information
Information available through our website or provided by our staff concerning products, installation, compatibility, maintenance, repair, building requirements, or similar subjects is intended as general information.
It should not be considered professional engineering, architectural, legal, electrical, plumbing, construction, or other licensed professional advice.
Always follow applicable laws, codes, manufacturer instructions, safety requirements, and the recommendations of appropriately qualified professionals.
15. SMS and MMS Text Messaging
Alvarado Paint & Hardware may provide SMS and MMS text messaging for customer service, product inquiries, quotes, orders, pickup or delivery information, product identification, photographs, and other requested communications.
Participation in our text messaging program is subject to the SMS and MMS terms contained in our Privacy Policy & SMS Terms.
Message frequency may vary.
Message and data rates may apply.
You may text HELP for assistance and STOP to opt out.
Carriers are not liable for delayed or undelivered messages.
Consent to receive text messages is not a condition of purchasing goods or services.
For complete information regarding SMS consent, opt-out procedures, mobile-information privacy, and our handling of personal information, please review our Privacy Policy & SMS Terms.
16. Privacy
Your use of our website and services is also subject to our Privacy Policy & SMS Terms, which describes how we collect, use, disclose, and protect personal information.
The Privacy Policy is incorporated into these Terms by reference.
17. Intellectual Property
Unless otherwise indicated, content appearing on our website, including:
Business names
Logos
Graphics
Photographs
Text
Website design
Layout
Product presentations
Videos
Documents
Original written content
is owned by, licensed to, or used with permission by Alvarado Paint & Hardware or the applicable rights holder.
You may view and use website content for your own legitimate personal or business purchasing purposes.
You may not reproduce, republish, distribute, modify, sell, commercially exploit, or create derivative works from protected website content without appropriate authorization.
Manufacturer names, trademarks, product names, and logos remain the property of their respective owners.
18. Customer-Submitted Content
If you send us photographs, product images, documents, descriptions, measurements, or other information for the purpose of obtaining product identification, a quote, customer service, or other assistance, you represent that you have the right to provide that information to us.
We may use the submitted information as reasonably necessary to respond to your request, identify products, prepare quotes, process orders, maintain customer-service records, or otherwise provide the requested service.
Submission of content does not transfer ownership of your content to Alvarado Paint & Hardware.
19. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including:
Manufacturers
Suppliers
Payment processors
Online catalog providers
Shipping providers
Social-media platforms
Other third-party services
These links are provided for convenience.
We do not control and are not responsible for the content, privacy practices, security, availability, accuracy, or operation of third-party websites or services.
Your use of third-party services may be governed by separate terms and privacy policies maintained by those providers.
20. Online Catalog and Third-Party Product Platforms
Certain product catalogs, purchasing tools, payment features, or other online functions may be hosted, powered, supplied, or fulfilled in whole or in part by third-party service providers, distributors, manufacturers, or technology platforms.
When you use such services, additional terms or privacy policies provided by those third parties may apply.
Where a third-party term specifically governs a feature, transaction, payment, or service, that term may apply in addition to these Terms.
21. Website Availability
We strive to keep our website and online services available and functioning properly, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to:
Maintenance
Updates
Technical failures
Internet outages
Third-party service interruptions
Cybersecurity incidents
Other circumstances beyond our reasonable control
We may modify, suspend, or discontinue website features at any time.
22. Disclaimer of Warranties
To the extent permitted by applicable law, our website and online services are provided on an “as available” basis.
While we make reasonable efforts to maintain accurate information and reliable services, we do not warrant that:
The website will always be uninterrupted or error-free
All information will always be complete or current
Every product displayed will be available
Website content will be free from all errors
Third-party services will always operate without interruption
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded under applicable law.
23. Limitation of Liability
To the extent permitted by applicable law, Alvarado Paint & Hardware will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from use of or inability to use our website or online services.
This limitation does not apply where liability cannot legally be limited or excluded.
Nothing in these Terms is intended to waive or restrict rights or remedies that cannot be waived under applicable law.
24. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, liabilities, or expenses arising from your unlawful or unauthorized use of our website, your violation of these Terms, or your infringement of the rights of another person or entity.
25. Employment Applications
Our website may provide information regarding employment opportunities or allow applicants to submit resumes or employment-related information.
Submission of an application or resume does not create an employment relationship or guarantee an interview, employment offer, or employment.
Employment decisions are made in accordance with applicable law and our employment practices.
26. Changes to These Terms
We may update these Terms periodically to reflect changes in:
Our business
Website features
Products or services
Technology
Legal or regulatory requirements
Business practices
When we make changes, we may update the effective date shown at the top of this page.
Continued use of our website after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
27. Governing Law
These Terms are governed by the laws of the State of California, without regard to principles of conflicts of law, except where applicable federal law controls.
To the extent permitted by applicable law, legal proceedings relating to these Terms or use of our website shall be brought in an appropriate state or federal court located in Los Angeles County, California.
28. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
29. No Waiver
Failure by Alvarado Paint & Hardware to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
30. Entire Agreement
These Terms, together with our Privacy Policy & SMS Terms and any additional written terms specifically applicable to a transaction, constitute the general agreement governing use of our website and online services.
Separate written agreements, credit agreements, quotations, invoices, purchase orders, account terms, or other transaction-specific agreements may contain additional or different terms.
Where a valid written agreement specifically applies to a transaction and conflicts with these general website Terms, the transaction-specific agreement will control with respect to that transaction.
31. Contact Us
If you have questions regarding these Terms & Conditions, please contact us:
Alvarado Paint & Hardware, Inc.
915 South Alvarado Street
Los Angeles, CA 90006
Phone: (213) 382-1305
Email: aph@alvaradopaint.com
Website: alvaradohardware.com